Privacy Policy

Last updated: January 2026

This Privacy Policy explains how CoTeam ("we", "us", or "our") collects, uses, and protects information when you use our website and services (the "Service").

By using CoTeam, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, such as:

• Name
• Email address
• Company name
• Account or onboarding details
• Support communications

Information Collected Automatically

When you use CoTeam, we may automatically collect limited technical information, including:

• Browser type and version
• Device type
• IP address
• Session metadata (e.g. timestamps, duration)

This information is used solely to operate and secure the Service.

2. Sales Call Data

CoTeam enables AI-hosted sales conversations.

By default:

• CoTeam does not store customer or prospect conversation data
• Conversations run in real time within the browser
• No audio, video, or transcript data is persisted unless explicitly enabled by the customer

If data storage is enabled in the future, this policy will be updated accordingly.

3. How We Use Information

We use collected information to:

• Provide and operate the Service
• Authenticate access
• Improve performance and reliability
• Respond to support requests
• Ensure security and prevent abuse

We do not sell personal data.

4. AI and Training Data

Customer-provided materials (such as documentation uploaded for AI training):

• Are used only to power that customer's AI sales agent
• Are not shared with other customers
• Are not used to train general AI models

5. Cookies and Tracking

We may use essential cookies or similar technologies to:

• Maintain sessions
• Ensure functionality
• Improve reliability

We do not use cookies for targeted advertising.

6. Data Sharing

We do not share personal data except:

• With trusted service providers strictly necessary to operate the Service
• When required by law or legal process
• To protect our rights, users, or the public

All service providers are bound by confidentiality and security obligations.

7. Security

We take reasonable technical and organizational measures to protect information, including:

• Secure, token-based access
• Browser-based execution
• Limited data retention by default

No system is completely secure, but we work to minimize risk.

8. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Request correction or deletion
• Object to certain processing

You can exercise these rights by contacting us at hi@getcoteam.com.

9. International Users

CoTeam may be accessed globally. By using the Service, you consent to processing in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact:

Email: hi@getcoteam.com