Our Privacy Policy
Last Updated: October 9, 2025
Effective Date: October 9, 2025
Welcome to CoTeam ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect information when you use our website, platform, and related services (collectively, the "Service").
1. Information We Collect
We collect only the data needed to deliver and improve CoTeam.
a. Information You Provide
- Account details: Name, company, email address, and password.
- Billing details: Payment information processed securely by our payment provider (we never store full credit card data).
- Demo data: Product URLs, documentation, and other materials you upload for training your AI demo host.
- Communications: Messages you send to our team (e.g., support, feedback).
b. Information We Collect Automatically
- Usage data: Browser type, device, pages visited, and time spent.
- Session data: Video or demo interactions (for analytics and improvement).
- Cookies: To remember preferences and improve experience (see below).
c. Cookies
We use cookies for essential functionality, analytics, and user experience. You can disable cookies in your browser, but some features may not work correctly.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve CoTeam's services.
- Process payments and send invoices.
- Communicate updates, support, and product announcements.
- Secure your account and prevent misuse.
- Analyze anonymized usage patterns to enhance product performance.
We never sell your personal data.
3. How We Share Information
We may share limited data only in these cases:
- With trusted vendors: e.g., hosting (AWS or equivalent), analytics (Mixpanel), and payments (PayStack or similar).
- For legal compliance: If required by law or court order.
- During business changes: e.g., merger, acquisition, or financing — with appropriate confidentiality safeguards.
4. Data Retention
We retain data only as long as necessary for the purposes above or as required by law. You can request data deletion anytime by emailing hi@getcoteam.com.
5. Data Security
We use encryption in transit (TLS 1.2+), secure authentication, and restricted access policies. However, no system is completely secure — please use strong passwords and protect your credentials.
6. International Data Transfers
If you access CoTeam from outside the U.S., your data may be processed in the U.S. or other regions where our service providers operate. We follow standard contractual safeguards for such transfers.
7. Your Rights
Depending on your region, you may have rights to:
- Access or correct your data.
- Request deletion.
- Opt out of marketing communications.
- File a complaint with your local data authority (e.g., GDPR, CCPA).
To exercise these rights, contact hi@getcoteam.com.
8. Children's Privacy
CoTeam is not directed toward individuals under 16. We do not knowingly collect information from minors.
9. Policy Updates
We may update this policy periodically. Changes will be posted here with a new "Last Updated" date.
10. Contact Us
Questions?