Subscriptions & Billing
How Subscriptions Work
CoTeam uses PayStack for secure payments. Here's what you need to know:
Subscription Required
You must have an active subscription to:
- Create companies
- Upload knowledge base content
- Share demo links
- Access analytics
If your subscription expires:
- You'll be redirected to the pricing page
- Existing demo links stop working
- All data is preserved (restored when you resubscribe)
Payment Process
- Choose a plan on the Pricing page
- Click Subscribe
- Complete payment via PayStack (cards, bank transfer, USSD)
- Wait 5-30 seconds for confirmation
- You'll see "Processing your subscription..."
- Once confirmed, you're redirected to start using CoTeam
Tip: Don't close the page after payment - we're waiting for confirmation!
Changing Plans
To upgrade or downgrade:
- Go to Pricing page
- Select new plan
- Complete payment
- New plan activates immediately
Payment Issues
If payment fails:
- Try a different payment method
- Check your card has international payments enabled
- Contact your bank to approve the transaction
- Reach out to hi@getcoteam.com
If subscription isn't activating:
- Wait up to 30 seconds after payment
- Refresh the page
- Check Pricing page for subscription status
- Contact support if issue persists