Frequently Asked Questions
General Questions
Q: How is CoTeam different from booking a demo?
A: Traditional demos require scheduling, wait times, and human availability. CoTeam gives instant demos 24/7, in any language, with no waiting. Prospects get immediate answers and you get qualified leads.
Q: Can the AI handle technical questions?
A: Yes! The AI learns from your documentation. Upload technical docs, API references, and integration guides - the AI will use them to answer technical questions accurately.
Q: What languages does CoTeam support?
A: The AI automatically detects and responds in the prospect's language. No configuration needed!
Q: How many demo sessions can I have?
A: Unlimited! Run as many concurrent demos as you need. Each prospect gets their own dedicated AI agent.
Q: Do I need to be online for demos to work?
A: No! The AI runs demos completely autonomously. You can sleep while demos run worldwide.
Setup Questions
Q: What if my product requires login?
A: Configure authentication during setup. The AI will log in automatically before each demo. We support form login, API tokens, and custom authentication.
Q: Can I have multiple products?
A: Yes! Create multiple companies, each with its own demo link and knowledge base.
Q: How long does setup take?
A: 5-10 minutes for basic setup. Knowledge base upload depends on content size (usually 2-5 minutes).
Q: Can I test before sharing with prospects?
A: Use "Preview Demo" on the Companies page to test your demo experience.
Demo Questions
Q: How long do demos last?
A: As long as prospects need! Some finish in 2 minutes, others explore for 30+ minutes. No time limits.
Q: Can prospects see my actual product?
A: Yes! The AI navigates your real product UI and streams it to prospects in real-time.
Q: What if AI doesn't know an answer?
A: AI will say "I don't have that information" and suggest prospects contact your team. You'll see these gaps in analytics so you can update your knowledge base.
Q: Can I customize the AI's personality?
A: Yes! In Agent Configuration, customize greetings, tone, and behavior to match your brand.
Analytics Questions
Q: How is qualification score calculated?
A: Based on question quality, engagement depth, time spent, features explored, and buying signals. Scores update in real-time.
Q: Can I export demo transcripts?
A: Yes! View session timelines with full conversation transcripts and navigation history.
Q: How do I know when a hot lead appears?
A: Check Active Sessions in real-time. Hot leads show 🔥 icon with 80+ scores.
Q: Is data stored securely?
A: Yes! All data is encrypted, stored in secure databases, and only accessible to your account.
Subscription Questions
Q: Can I cancel anytime?
A: Yes, cancel anytime from your subscription settings. No long-term commitments.
Q: What happens if I cancel?
A: Demo links stop working, but your data is preserved for 90 days. Resubscribe to restore everything.
Q: Do you offer refunds?
A: Please contact hi@getcoteam.com for refund requests. We'll review case-by-case.
Q: Can I upgrade mid-cycle?
A: Yes! Upgrade anytime and only pay the difference, prorated.