Getting Help

Support Channels

What to include in support requests:

• Your account email
• Company name/ID
• Detailed description of issue
• Screenshots if applicable
• Steps you've already tried

Common Support Requests

"My demo isn't working":

• Check subscription status
• Verify product URL accessibility
• Review authentication configuration
• Send session ID and error details to support

"Need help with setup":

• Share your product URL
• Describe your authentication method
• List available documentation sources
• We'll guide you through setup

"Want to discuss custom features":

• Describe your use case
• Explain what you need
• We'll explore solutions together

Community Resources

• Blog: Best practices and use cases
• Changelog: Latest features and updates
• Status Page: System status and uptime
• Roadmap: Upcoming features